Privacy Policy
Effective date: 31 August 2026
Kelais Living takes the privacy and protection of personal data seriously. If you have questions about this Policy or our privacy practices, please contact hello@kelaisliving.com.
1. About This Privacy Policy
Kelais Living LLP (“Kelais Living”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, protect, retain and otherwise process personal data in connection with our website and our booking and payment processes, in-person and online services, events, workshops, courses, email communications and related offerings.
This Policy is intended to be read together with any specific privacy notice or consent statement presented where personal data is collected. It is designed with reference to Singapore’s Personal Data Protection Act 2012 (“PDPA”).
2. Personal Data We May Collect
Depending on how you interact with us, we may collect:
- Identity and contact information, such as your name, email address, telephone number, billing address and other contact details.
- Booking, order and transaction information, including selected services or courses, appointment details, package usage, payment status, refunds and correspondence.
- Account and course information, such as login or account identifiers, course enrolment, access status and learning activity.
- Information you choose to provide before or during a service, including preferences, feedback and information relevant to participation, suitability, health or safety.
- Marketing preferences, subscription status and your interactions with our emails.
- Technical and usage data, such as IP address, browser type, device type, operating system, referring page, pages viewed, approximate location, timestamps, cookies and analytics information.
- Communications and records when you contact us by email, WhatsApp, forms, social media or other channels.
3. How We Collect Personal Data
We may collect personal data directly from you when you browse the Website, create an account, submit a form, make a booking or purchase, subscribe to emails, attend a service, access a course, communicate with us or participate in an event. We may also receive data from payment processors, booking or course platforms, analytics providers and other service providers acting on our behalf, as permitted by law.
4. Purposes for Collection, Use and Disclosure
We may collect, use or disclose personal data for purposes including:
- Providing, administering and personalising services, appointments, packages, events, memberships, course access and digital content.
- Creating and authenticating accounts and maintaining customer or learner records.
- Processing bookings, orders, payments, transfers, credits and approved refunds, and issuing confirmations or receipts.
- Communicating service information, reminders, schedule changes, safety information, support requests and important administrative notices.
- Assessing participation, suitability and reasonable health or safety requirements where relevant to an offering.
- Operating, troubleshooting, securing, analysing and improving our Website, systems, content and customer experience.
- Detecting or preventing fraud, misuse, security incidents and unauthorised access.
- Sending newsletters, promotions and information about upcoming experiences where you have consented or where another lawful basis applies.
- Complying with legal, regulatory, accounting, tax, insurance, dispute-resolution and record-keeping requirements, and establishing, exercising or defending legal claims.
- Any other purpose notified to you at or before collection or otherwise permitted by applicable law.
5. Consent and Marketing Communications
Where consent is required, you will typically see the relevant purpose and action or opt-in consent in accordance with the PDPA. You may withdraw consent for a specified purpose by contacting us with reasonable notice. We will explain any likely consequences and will cease the affected collection, use or disclosure where required, subject to legal or business grounds that permit or require continued processing.
Marketing consent is not a condition of purchase. You may unsubscribe through the link in a marketing email or contact us. Administrative messages relating to an existing booking, order, account, course or legal obligation may still be sent.
6. Cookies and Analytics
We use cookies and similar technologies to operate and secure the Website, remember preferences, understand site usage, measure performance and support marketing where applicable. You may control cookies through your browser or any cookie-control tools available on the Website. Disabling certain cookies may affect Website functionality.
7. Disclosure and Service Providers
We do not sell personal data. We may disclose personal data only as reasonably necessary and subject to appropriate safeguards, for service providers that support our operations, such as website hosting and administration, booking and course platforms, payment processors, mailing-list and email services, accounting and analytics services, advisors, cloud storage, communications, professional advisers, accounting, security and customer support.
We may also disclose personal data where required or permitted by law, to protect safety or legal rights, in connection with a dispute or investigation, or as part of a business restructuring or transfer subject to appropriate confidentiality and data protection arrangements.
8. Overseas Transfers
Some service providers may process or store personal data outside Singapore. Where the PDPA applies to an overseas transfer, we will take appropriate steps to ensure that the transferred personal data receives a standard of protection comparable to that under the PDPA, unless an applicable exception applies.
9. Accuracy
We take reasonable steps to ensure that personal data is accurate and complete where it is likely to be used to make a decision affecting you or disclosed to another organisation. Please notify us if your information changes or appears inaccurate.
10. Data Retention
We retain personal data only for as long as it is reasonably needed for the purpose described in this Policy or for legal or business purposes. Relevant periods may reflect the duration of an account, booking, package or course access and any additional period needed for accounting, tax, insurance, legal, prevention, security, dispute resolution or legal claims.
When personal data is no longer required, we will take reasonable steps to delete it, anonymise it or otherwise cease retention in accordance with applicable requirements. Anonymous or aggregated information that no longer identifies an individual may be retained for analytics, service improvement and reporting.
11. Security
We use reasonable administrative, technical and physical safeguards designed to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. Access is limited to persons and service providers who require it for authorised purposes.
No system, electronic storage method or internet transmission is completely secure. You should use reasonable care when sending information online and keep any account credentials secure. Where a data breach is notifiable under the PDPA, we will make the required notifications.
12. Access, Correction, Withdrawal and Deletion Requests
Subject to the PDPA and applicable exceptions, you may request access to personal data in our possession or control and information about how it has been used or disclosed, or request correction of an error or omission. You may also withdraw consent for specified processing or request deletion of personal data.
A deletion request does not always require immediate deletion. We may retain information where reasonably necessary or legally required, including for transaction records, tax, accounting, fraud prevention, security, disputes and legal claims. We may need to verify your identity before handling a request, and any access fee permitted by law will be communicated in advance.
13. Children and Minors
Our Website and general offerings are not directed to children. A person under 18 may participate only where the relevant offering permits and appropriate consent from a parent or legal guardian has been obtained. If you believe a child’s personal data has been provided without appropriate consent, please contact us.
14. Third-Party Websites and Services
The Website may contain links to independent websites, applications, payment pages, social-media services or other third-party services. Their privacy practices are governed by their own notices, and we encourage you to review them. This does not limit any responsibility that applicable law places on Kelais Living for a service provider acting on our behalf.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, systems, legal obligations or privacy practices. The current version and effective date will be published on the Website. Where required, we will provide additional notice or obtain consent for a material new purpose.
16. Contact and Data Protection Enquiries
For questions, complaints, access or correction requests, consent withdrawal, deletion requests or other privacy matters, please contact our data-protection contact:
Kelais Living LLP20B Mosque Street
Singapore 059500
Email:
hello@kelaisliving.comWhatsApp: +65 8700 9016
