KELAIS LIVING LLP
Effective date: 31 August 2026
These Terms and Conditions (“Terms”) govern your use of our website and your purchase or use of classes, services, events, workshops, training, packages, recorded courses, digital content and other offerings provided by Kelais Living LLP (“Kelais Living”, “we”, “us” or “our”).
By using the Website, creating an account, making a booking or completing a purchase, you agree to these Terms. If you do not agree, do not use the Website or purchase an offering.
Kelais Living may provide in-person and online wellness or energy-based experiences, including Kundalini Awakening, Reiki, complementary healing experiences, private and group sessions, workshops, events, trainings, recorded courses and related materials.
The description, duration, format, venue, facilitator, availability and price of each offering will be shown on the relevant page or booking confirmation.
Our services and content are intended for personal wellbeing, education and self-exploration. They are not medical, psychiatric or psychological treatment and are not a substitute for professional medical advice, diagnosis or treatment.
We do not diagnose, treat or cure medical or mental-health conditions and do not guarantee any particular physical, emotional, spiritual or therapeutic result.
You should consult a qualified healthcare professional before participating if you are pregnant; have a serious or unstable medical condition; have a history of seizures; have a condition affected by sound, movement, breathwork or sensory stimulation; are experiencing an acute mental-health crisis; have recently undergone surgery; or have any concern about safe participation.
You must inform us before a session of any relevant limitation or concern. We may decline or pause participation where reasonably necessary for safety. Stop immediately and seek appropriate assistance if you experience pain, severe distress, dizziness, breathing difficulty or another concerning symptom.
You must be at least 18 years old to make a booking or purchase. A person under 18 may participate only where the offering permits it and with prior written consent from a parent or legal guardian. Additional consent documentation or guardian attendance may be required.
Information on the Website is an invitation to make a booking or purchase and does not guarantee availability. A binding agreement is formed when we issue a booking or order confirmation.
You are responsible for providing accurate information and reviewing your confirmation. Where a rescheduling link is provided in the confirmation email, keep that email and use the link to manage the booking. If payment is processed but no confirmation is received, contact hello@kelaisliving.com.
Prices are in Singapore dollars unless otherwise stated. Payments may be processed by third-party providers including HitPay, Stripe or another provider identified at checkout. Their own terms and privacy practices may apply.
Kelais Living does not ordinarily receive or store your complete payment-card number. We may correct an obvious pricing or description error before accepting an order. A confirmed price will not be changed unless you agree to a requested modification.
This section applies to services, events, workshops, trainings and eligible service packages provided by Kelais Living.
If Kelais Living cancels a paid offering and cannot provide a suitable replacement, the affected amount will be returned to the original payment method. Approved refunds are normally processed within 7–14 business days. The customer’s bank or payment provider may require additional time to credit the funds.
You are responsible for a compatible device, suitable internet access and a safe, private environment. Session access details are intended for the registered participant. Recording an online session is prohibited unless all affected parties give prior written consent.
We are not responsible for interruptions caused by your device, internet service or environment. If a material technical failure is caused by Kelais Living or its appointed platform, we will make reasonable efforts to reschedule or provide another appropriate solution.
A one-time purchase of a recorded online course provides ongoing access for as long as the purchaser’s account remains active and in good standing, Kelais Living continues to operate the relevant course platform, and Kelais Living retains the legal and technical ability to provide the course.
“Lifetime access” does not mean the lifetime of the purchaser and does not require Kelais Living to operate the Website or a third-party platform indefinitely.
The purchase right and licence to use a course belong only to the original purchaser and may not be transferred, assigned or resold. Recorded courses and course access are not transferable, even though eligible session and healing packages may be transferred under section 7.
Unless expressly permitted in writing, course content must not be copied, downloaded, recorded, publicly displayed, published, distributed, resold or used commercially.
If course content is used without authorisation, Kelais Living may immediately suspend or terminate access to the relevant course and account without a refund. Kelais Living also reserves the right to take legal action, including seeking injunctive relief, requiring the infringement to cease, requesting removal or delivery up of infringing materials, and claiming damages, reasonable legal costs and other remedies available under applicable law.
If Kelais Living permanently withdraws a purchased course for reasons other than the purchaser’s breach, we will, where reasonably practicable, provide advance notice and offer continued access, replacement content, a downloadable alternative where permitted, account credit or another reasonable remedy having regard to the access already provided.
Participants must behave respectfully toward facilitators, staff, venue personnel and other participants. We may remove a participant whose conduct is unsafe, unlawful, seriously disruptive, threatening, discriminatory or materially interferes with another person’s experience. A refund will not normally be provided where removal results from serious misconduct.
The Website, videos, course materials, recordings, photographs, graphics, written content, branding and design elements are owned by or licensed to Kelais Living. No ownership rights are transferred to a user. Written permission is required for reproduction, publication, commercial use or promotional use.
The Website may use or link to payment processors, video hosts, conferencing platforms, email providers, social-media platforms and independent websites. Your use of an independent service may be governed by that provider’s terms and privacy policy. This clause does not exclude responsibility where the law makes Kelais Living responsible for a service provider acting on our behalf.
We collect, use, disclose, protect and retain personal data in accordance with Singapore’s Personal Data Protection Act 2012 and our Privacy Policy. Personal data may be used to process bookings and payments, deliver services and content, communicate about appointments, maintain customer or learner records, meet legal and accounting requirements, protect security, and send marketing communications where consent or another lawful basis applies.
Marketing consent is not a condition of purchase. You may unsubscribe through the link in our emails. Privacy and data-protection questions, including access or correction requests, may be sent to our data-protection contact at hello@kelaisliving.com.
We aim to keep the Website and online services reasonably available but do not guarantee uninterrupted or error-free operation. We may maintain systems, correct faults, change providers or temporarily restrict access for security or operational reasons, while taking reasonable steps to minimise material disruption to paid services.
Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
To the extent permitted by law, Kelais Living is not responsible for indirect or consequential loss that was not reasonably foreseeable when the agreement was formed, or for loss caused by inaccurate information supplied by you, failure to follow safety guidance, or circumstances outside our reasonable control. Our aggregate liability arising from a particular paid offering will not exceed the amount paid for that offering, except where that limitation would be unlawful or unreasonable. Statutory consumer rights remain unaffected.
Neither party is responsible for delay or failure caused by circumstances beyond reasonable control, including severe weather, natural disaster, epidemic, government restriction, venue closure, transport disruption, failure of essential utilities or widespread telecommunications failure. We may reschedule, reasonably change the delivery format, or provide an appropriate credit or refund for the affected portion that cannot be supplied.
Questions or complaints should be sent to hello@kelaisliving.com with the customer’s name, booking or order reference and a clear description of the issue. We will make reasonable efforts to respond and seek an amicable resolution.
These Terms are governed by the laws of Singapore. The parties will first attempt in good faith to resolve a dispute directly. If it cannot be resolved, it will be subject to the jurisdiction of the courts of Singapore, without limiting any consumer right to use another dispute-resolution process available under applicable law.
If a provision is invalid or unenforceable, the remaining provisions continue in effect and the affected provision will be adjusted only to the minimum extent necessary. A delay or failure to enforce a right does not waive that right.
We may update these Terms to reflect changes in our services, systems, business practices or legal obligations. The current version and effective date will be published on the Website. Where a change materially affects an existing paid service, reasonable notice will be provided where required and acquired rights under a confirmed purchase will not be retrospectively removed.
Kelais Living LLP
20B Mosque Street
Singapore 059500
Email: hello@kelaisliving.com
WhatsApp: +65 8700 9016
